Mulia Hotel

Lot 31954 Simpang 9
KG Anggerak Desa
Jalan Berakas, BSB BB3713
+6732335544
enquiries@muliahotelbrunei.com

THE FRONT OF HOUSE ENTHUSIASTS

Create sincere & memorable encounters for guests as our proud front liners of Mulia Hotel Brunei.

FRONT DESK

JOB SUMMARY

Our receptionist’s responsibility includes providing administrative support across the hotel organization. Hotel receptionists plays a crucial customers service role as they are typically the first hotel employee guests encounter when they arrive at a hotel, so easy conversationalists with a welcoming, courteous manner will help set the perfect tone & strong brand impression during encounters. A receptionist guarantees that all guests are welcomed warmly & positively by the front desk while being able to cope with possible issues in a prompt & productive manner. Flexibility is an advantage since hotels have to operate at all hours; receptionists may be required to work weekends and holiday shifts during any range of the establishment’s operating hours.

Concierge

JOB SUMMARY

Concierge typically acts as the guest’s liaison for both hotel and non-hotel services. Functions are an extension of front desk agent duties. It includes assisting guests in an efficient, cordial and proactive manner with suitable follow-up if necessary. This is regardless of whether inquiries concern in-hotel or off-premises attractions, facilities, services, or activities. Furthermore approach guests and deliver superb customer services to all hotel guests & visitors. Makes reservations for tours and obtains tickets for flights to ensure smooth sailing for guests.

BELLMAN

JOB SUMMARY

Bellmen are primarily responsible for meeting & greeting all guests in an amiable & professional manner upon arrival in addition to wishing them farewell. Furthermore assisting guests with luggage, providing assistance to front desk staff & concierge, as well as lobby coverage. Another crucial responsibility that bellman possess is recognizing all returning & VIP guests thus welcoming them back warmly.