Create sincere & memorable encounters for guests as our proud front liners of Mulia Hotel Brunei.
Our receptionist’s responsibility includes providing administrative support across the hotel organization. Hotel receptionists plays a crucial customers service role as they are typically the first hotel employee guests encounter when they arrive at a hotel, so easy conversationalists with a welcoming, courteous manner will help set the perfect tone & strong brand impression during encounters. A receptionist guarantees that all guests are welcomed warmly & positively by the front desk while being able to cope with possible issues in a prompt & productive manner. Flexibility is an advantage since hotels have to operate at all hours; receptionists may be required to work weekends and holiday shifts during any range of the establishment’s operating hours.
Concierge typically acts as the guest’s liaison for both hotel and non-hotel services. Functions are an extension of front desk agent duties. It includes assisting guests in an efficient, cordial and proactive manner with suitable follow-up if necessary. This is regardless of whether inquiries concern in-hotel or off-premises attractions, facilities, services, or activities. Furthermore approach guests and deliver superb customer services to all hotel guests & visitors. Makes reservations for tours and obtains tickets for flights to ensure smooth sailing for guests.
Bellmen are primarily responsible for meeting & greeting all guests in an amiable & professional manner upon arrival in addition to wishing them farewell. Furthermore assisting guests with luggage, providing assistance to front desk staff & concierge, as well as lobby coverage. Another crucial responsibility that bellman possess is recognizing all returning & VIP guests thus welcoming them back warmly.